Frequently Asked Questions
Everything you need to know about your gymnastics gear and orders.
How do I determine the correct size for a leotard?
We recommend using our detailed size chart, which focuses on the 'girth' measurement—the vertical circle from the shoulder, through the crotch, and back to the same shoulder. If your gymnast is between sizes, we suggest sizing up for comfort and growth.
How should I care for my Ozone gymnastics apparel?
To preserve the elasticity and shine of the fabric, hand wash your garments in cold water with a mild detergent. Avoid fabric softeners, bleach, and ironing. Always hang to dry out of direct sunlight.
When will my order ship?
In-stock items typically ship within 1-3 business days. Custom team orders or backordered items may take 4-6 weeks for production. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that customized apparel and 'Final Sale' items cannot be returned.
Do you offer bulk discounts for gymnastics teams?
Yes, we offer competitive bulk pricing and custom design services for competitive teams and clubs. Please contact our team sales department through our contact form for a personalized quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. For authorized gym accounts, we also offer purchase order billing options.